Motor Not Working

we have dealt with many garage door opener issues and While there are times that you need to call for help, many problems simply require knowing what is wrong to fix the problem yourself. We are here to help when you need us. Bellow you will see some of the common issues when it comes to garage door motors not operating properly when they are in fact not broken. If you callus out and it is something minor and does not require parts or labor you will not be charged That is the APEX WAY.

1. Remote Batteries
It may sound funny, but people forget or fail to realize that the remote requires power. And this can sometimes include the button on the wall..

2. Your Photo Eye out of Alignment
On both sides of your door are photo eyes. They pass an invisible beam that if broken, prevents the door from closing. If your door will not close, check to make sure these photo eyes are not misaligned or dirty.

3. Track is out of Alignment
If the door track is out of alignment, it can be serious. The track that your door runs on needs to be aligned for the door to move. If you see gaps between the rollers and rail or bends in the rails themselves you have a problem.

Garage Door Opens/Closes randomly
If you discover your door opening or closing at random times, it can be a little confusing. The first thing to check is your remotes and wall button. Make sure they are not stuck under something. You may also want to test your transmitters frequency. It is possible that your neighbor has the same frequency or they operated there door when you programed your motor

5. Garage Door Closes Part Way, Then Opens Again
Garage doors are designed with a reversing safety mechanism that prevent the door from squashing objects in their path. This can be triggered by objects blocking the doors path it could be garbage cans or toys, but could be a buildup of debris on the tracks. This could include small items like coat hangers, mud or gum. You should reprogram your motor this will reset your down force you can find the instructions in your owners manual if you do not have your manual we have it right on this site for you to downloadThat is the APEX WAY

6. Door Won’t Go Up
Garage doors can be very heavy, it is not the garage door opener that does the lifting, but it is the Door springs. Doors come with one or two torsion springs. If a spring is broken, the garage door opener will not lift the weight of the door. If the spring is broken, call a professional for service as these can be very dangerous. If the springs look good and you can safely lift the door with relative ease you should reprogram the motor to set the force limits you can find the instructions in your owners manual

7. Door Goes Down All the Way, Then Opens Again
The most likely culprit are the open and close limit settings of your garage door motor. This tells the garage door opener how far the door should move before it is closed. You should also check your photo eyes if they look good (one Greenish and one amber they are lit solid all the time until they are blocked if they are flashing it is out of alignment if they are not lit they are missed weird or broke if they are lit you need to reprogram your motor

8. Automatic Garage Door Opener Runs but Door Dose not Move
Every garage door opener comes with a disconnect switch in case the power fails to allow you to open or close the door manually. This switch is usually attached to a rope or knob that can be accidentally unhooked. Close or open the door all the way and then reattached this hook secure. Then try opening or closing the door again with your transmitter.

9. Automatic Garage Door Opener Runs for a Few Seconds then Turns Off but Door dose not Move
This normally happens when the door is closed and the motor is trying to lift the door and it will not move. First check the springs (see #6 above) and if that is not the problem check the track for obstacles (see #5 above). If neither of these issues exists, check to make sure your garage door doe not have a built in lock that has been engaged directly. These are very common in older doors and can be easily engaged by accident.

10. The Garage Door Closes Very Quickly, Often With a Bang
There are two possibilities here. The first is a broken tension spring that should be countering the weight of the door and the second is broken cables connecting the tension spring on some doors. In either case, you should have a garage door profession service your door as these can be dangerous components to work with.

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